FAQ’s
Listed below are Wallpaper FAQ'S:
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Quality and Finishing
1) How is your work printed? - 2) Will my print look exactly like the one I see on my screen?
- 3) What material do you use?
- 4) Who installs the wallcovering?
- 5) What kind of quality can I expect?
- 6) Do you undertake all the work yourselves?
- 7) How long will it last?
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Images
8) What image can I use? - 9) Will you crop my image?
- 10) Can I see a proof before printing?
- 11) What is the best way to supply my image to you?
- 12) Do I need to hold the copyright of the image?
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Ordering, Prices & Sizes
13) What sizes are available? - 14) What payment methods are accepted?
- 15) Can I pay on completion or must I pay in advance?
- 16) Can I cancel my order?
- 17) What is your returns policy?
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Delivery
18) Where do you deliver to? - 19) How much do you charge for delivery?
- 20) Will my delivery arrive in good condition?
- 21) How long does it take to make a print?
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Trade Arrangements
22) I am retailer and would like to stock your products – can you supply me? - 23) Do you offer trade discounts to professional photographers/ interior designers and architects for example?
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Terms and Conditions
24) What are your terms and conditions?
1) How is your work printed?
We print all our wallcoverings using the latest Mimaki solvent printer set up to use genuine Mimaki inks used alongside custom Icc profiles to ensure excellent colour ranges and absolute quality.
back to top2) Will my print look exactly like the one I see on my screen?
As every monitor displays colours differently, and because colour displayed on a monitor is fundamentally different to colour produced by ink, it's impossible to ensure that your print will look exactly like the version you see on your monitor.
However, our printing process is colour-managed from start to finish, using advanced monitor calibration techniques and bespoke custom printer profiles to ensure that our colours are rendered accurately and consistently every single time. We can also send you test proofs in the post for you to approve before we print your finished image.
back to top3) What material do you use?
Unlike any other product, our material both meets and supersedes industry regulations, boasting a tried and tested 'Class O' as defined in Building Regulations 1991, and 'Class 1' to BS476 part 7. This means that it is suitable for use in public and commercial premises. It is available in a range of finishes including Smooth, a satin non-textured finish, and Tactile, an embossed linen-effect finish with a 410gsm wide-width fabric-backed printing base.
back to top4) Who installs the wallcovering?
Off The Wall Creations have a full installation service, we have a team of experienced, qualified and accredited installers who can undertake your new bespoke digital wallcovering. Installation with one of our registered fitters entitles the customer to a full guarantee against any damage to the image during the installation. Unfortunately we cannot offer this to customers who install the product themselves. Our wallcoverings are easily installed and are supplied ready for fitting using an overlap and trim technique. We supply a full list of fitting instruction with every order.
back to top5) What kind of quality can I expect?
Our wallcoverings are printed at 720dpi to give superb photographic quality.
back to top6) Do you undertake all the work yourselves?
Yes here at Off The Wall Creations all work is undertaken 'in house' from scanning and printing to packaging to ensure your bespoke wallpaper gets the attention it needs.
back to top7) How long will it last?
We print all our commercial papers using 'solvent' based inks, which is highly durable and washable.
back to top8) What image can I use?
You can use any photograph, but if it is a digital file it has to be at least 1.5 mb. But there are ways around smaller files so don't be put off, just contact us to discuss the options. All normal artwork formats are acceptable. Images should ideally be 200 - 300 dpi quarter size for best results.
If you have not yet sourced an image, or are just looking for ideas you may find it useful to search an internet-based image library. Images can be purchased direct from these libraries. We can of course help with sourcing, and will always check suitability of an image for you.
For general pictures, and good all round choice, we recommend the following:
Shutterstock – www.shutterstock.com
Getty Images – www.gettyimages.com
Foto Search – www.fotosearch.com
For panoramic images we recommend:
www.wideimages.com
Whether we source the image for you, or you provide the image, we normally have to tweak the picture a bit here and there to ensure it fits the wall. We do not charge for this. However any images from online libraries must be Royalty Free and applicable charges will be passed on.
However, if we need to carry out extensive manipulation on the image, there may be additional artwork charges.
back to top9) Will you crop my image?
We will do everything possible to ensure that cropping won’t occur but unfortunately this isn’t guaranteed. We will notify customers in these circumstances and a proof will be provided prior to printing.
back to top10) Can I see a proof before printing?
On receipt of artwork, we provide two samples for approval; one sample is a portion of the full size image, to show print quality and colour; the second sample shows a mini version of the complete image.
We can also arrange for member of our sales team to call with you and display a projected image of the artwork on the wall that you wish to cover. This is an excellent way of proofing an image prior to printing. We are one of a limited number of companies who offer this service, which allows us to ensure that our customers get exactly what they want.
back to top11) What is the best way to supply my image to you?
We accept hard copy prints and negatives. Digital format can be supplied via the Image Submit tool on our website, on CD, by e-mail or via an FTP website such as www.yousendit.com. All hard-copy images will be returned to you with your finished order.
back to top12) Do I need to hold the copyright of the image?
Yes. We can only produce digital wallcoverings from images in which you hold the copyright. Alternatively, you must obtain the consent of the copyright holder and confirm to us in writing that you have done so. Images sourced from image libraries must state that they are Royalty Free.
back to top13) What sizes are available?
Our wallcoverings are designed and printed to suit your own individual size.
back to top14) What payment methods are accepted?
We accept Visa, Mastercard, Laser and cheques which should be made payable to Off The Wall Creations (UK) Ltd.
back to top15) Can I pay on completion or must I pay in advance?
We request full payment in advance, however this does not affect your statutory rights.
back to top16) Can I cancel my order?
We try to be as flexible as possible regarding cancellations and adhere to European rules governing distance selling. Due to the customized nature of Bespoke Wallcoverings, we cannot offer cancellation or refunds on these orders.
back to top17) What is your returns policy?
Returns of Non-Faulty Goods
If for whatever reason, you are not completely happy with your wallcovering prior to installation, you may return it within 7 days of receipt for a full refund. Returned wallpapers must be sent by recorded delivery/courier, fully wrapped and in the same condition as you received it. We regret that we cannot refund the cost of returning the image to us. Non-Faulty wallcoverings cannot be returned.
Returns of Faulty Goods
Where goods are faulty, full refunds or exchanges will be offered, but you must notify us of the damage within 24 hours of receipt of the goods. We can only accept returned goods that have been sent via recorded delivery so that you have proof of receipt. We will refund the cost of postage should your claim be accepted. Where the fault is minor in nature, we reserve the right to fix the fault and return the item to you.
Installation Guarantee
We will replace any wallcoverings that have been damaged during installation if installed by one of our approved experts.
back to top18) Where do you deliver to?
We deliver worldwide. Nowhere is too far!
back to top19) How much do you charge for delivery?
Our rates vary depending on the country. For delivery within Northern Ireland and the UK we charge a standard rate of £12 per order.
back to top20) Will my delivery arrive in good condition?
We go to great lengths to ensure all our wallcoverings arrive in perfect condition.
back to top21) How long does it take to make a print?
From the point of ordering and payment, it typically takes us 7 to 10 days to turnaround your order. However, this depends on the nature of your order. For orders that are needed “yesterday”, we offer an express service at an extra charge. Call for details.
back to top22) I am retailer and would like to stock your products – can you supply me?
Yes. We can supply to retailers throughout UK, Ireland and around the world at attractive trade discount prices, which offer excellent margin and sales growth for your business. We are even happy to produce bespoke ranges for your shop.
back to top23) Do you offer trade discounts to professional photographers/ interior designers and architects for example?
Yes, please call us on 0044 (0) 2890 437008 for more information.
back to top24) What are your terms and conditions?
Please read our terms and conditions carefully.
- Photographs for scanning can be no larger than A4 size.
- You must hold the copyright in the image or have permission to use it. We may request you to sign a disclaimer form to confirm this and indemnify us against any breach of copyright.
- Printed output may vary in colours to the image as it appears on screen. Wherever possible, we will advise you on issues of print quality and image resolution, however we cannot accept liability for any loss of definition or colour.
- Where you wish us to crop an image, this should be marked clearly on the print with masking tape.
- We cannot accept responsibility for lost or damaged files, prints or negatives.
- We may use your finished image on our website, our partner websites, exhibition stands and in marketing literature and press publicity for marketing purposes.
- All work must be paid for in advance.
- We have taken all reasonable measures to ensure our prints will be lightfast. However, customers must understand that this cannot be guaranteed either by the manufacturers of the inks we use, or by us.
- Your personal data may be retained by us for use in our marketing but only in accordance with data privacy laws. We will not disclose your personal details to any third party.
- Our cancellations policy accords to European laws governing distance selling. Due to the uniquely customized nature of Personalised Art Photo to Canvas Prints, you can only cancel your order if we have not yet printed your print. In this case, you will be charged a 50% cancellation fee. If your bespoke wallcovering order has already been printed, you will be charged in full for your order.
- We can produce a test print of your image, which we can send to you for approval. If you prefer, we can supply a soft proof via e-mail for approval purposes. Should you wish to see further test prints on wallcoverings, each subsequent test print will be charged at £10.
